FAQ
What’s your cancellation policy?
If you’d like to modify your booking dates and notify us at least 8 days in advance, we’ll be happy to reschedule your stay (this change can be made only once). Please note that rescheduling is subject to availability and that rates may be adjusted based on the season.For cancellations:
– More than 15 days in advance: no charge*
– Between 15 and 3 days before arrival: 50% of the total booking amount will be charged*
– 2 days or less before arrival: 100% of the total booking amount will be charged.
Please note that all refunds will incur a 10% bank transaction fee.
Where are you, what’s around?
We are located in Minca, a small and picturesque town in the heart of the Sierra Nevada de Santa Marta.
Here you will find restaurants, bars, stores selling organic and local products and food; as well as crafts and the possibility to enjoy the meeting of typical cultures of this little piece of Colombia. The traditions, food and music of the coast are combined with flavors and rhythms from all over the world since many foreigners have decided to stay and are now part of our community. All of that results in a young and vibrant feel !
How long does it take to get to Selva Minca?
From: Santa Marta’s beaches : 40 minutes, Tayrona Park: 1 hour, Barranquilla : 2 ½ hours, Cartagena : 4 ½ hours
How is the access? Can we access it by car?
The road from the town of Minca is completely accessible; it is possible to get there by car or motorcycle cab in only 5 minutes. Walking along the side of the road takes about 15 minutes as the trail is uphill (not advisable with suitcases or luggage).
Do you offer transportation from Santa Marta and/or from the airport?
Yes, we do. Let us know when you do your reservation if you need transportation, and we will make sure you will have a driver of our confidence waiting for you.
How can I book?
You can book directly from our website.
When are check-in and check-out?
Check-in is at 2.00 pm and check-out is at 11.00 am. However, we will be happy to take care of your luggage if you wish to have a bit more time to enjoy our beautiful rainforest.
What services and activities do you offer?
Here you can enjoy various spa treatments such as Thai massages and mud baths, as well as therapies (such as family constellations and harmonizations with crystals and reiki). You will also have the possibility to share and experience ancestral ceremonies such as the cocoa ceremony thanks to the wisdom of our beloved specialists.
You will be able to hike and learn about the tropical forest, its flora and fauna as well as the regeneration and conservation processes that are taking place in our Jungle Retreat thanks to our expert biologist who will accompany you through the trails of Selva Minca.
Yoga
> Daily Practice
> Personal Yoga Class
> Meditation
Spa Treatments
> Relaxing Massage
> Deep Tissue Massage
> Mud Bath
> Abhyanga with Herbal Pindas
> Thai
Therapies
> Harmonization
> Family Constellations
Hikig
> Short River Visit
> Up The River Trek
> Hidden Waterfall Trek
> Hike to Minca
> Waterfall Loop
> Bird Watching
> Forest Bathing
> Guided Nature Walk / From Fungi To Monkeys
Rituals
> Cacao Ceremony
> Rapé Ceremony
> Ceremony for Couples
> 5 Elements Connection Ceremony
Rany Days Activities
> Art + Crafts
> Board Games and Books
Do you accept pets?
yes, but this has an extra charge for each night of stay! ! We love them and we want to take care of them; therefore we ask you to always keep them on their leashes to avoid any possible confrontations with other animals. We also ask you to bring your own beds or covers if they are used to climb on the couches.
Do you accept children?
Yes, from 7 years old.
How is the climate in the different seasons?
The climate is tropical warm all year round, although temperatures drop slightly at night.
The rainy season is in April and May and from August to November.
What should I pack?
-Hermetic bags to protect your personal belongings (such as documents, clothes and electronic items) from the humidity of the rainforest.
-Clothing suitable for warm weather, quick-drying,
pants and long-sleeved shirts or t-shirts to protect you from insects.
-Mountain shoes, with good grip and quick drying.
Keep in mind that flip-flop type shoes are not suitable due to the steep terrain and the possibility of mud (especially in the rainy season).
-Light raincoat or windbreaker jacket and bathing suit, as our climate is very variable, they may become necessary at any time.
-Hat and sunglasses with UV filter as well as sunscreen (ideally natural).
-Small backpack for day hikes.
-Medications and other supplements necessary for your health and well-being.
-Insect repellent (ideally organic and biodegradable).
-Water bottles (preferably of 1L)
-Personal hygiene products (preferably eco-friendly)
-Flashlight
-Binoculars (they could be very useful to appreciate the incredible diversity of birds of the place)
-Camera or cell phone to take pictures
Is the menu vegetarian?
Yes, it consists of a variety of vegetarian dishes, made with fresh and local food.
Are there vegan and gluten free options?
Yes, let us know your dietary preferences when you arrive.
What if I have any food allergies?
Don’t worry, let us know when you arrive and the chef will take it into account.
What are the meal times?
Breakfast: 7.30 – 9.30 am, Lunch: 12.30 – 2.30 pm, Dinner: 6.30 – 7.30 pm.
Do you have WiFi? Is there a signal in all areas?
Excellent WiFi connection in the cafeteria and telephone signal throughout Selva Minca.
Is smoking allowed?
No, we want to make sure you enjoy the pure air of our beautiful rainforest.
Do you have quiet hours?
Yes, we do. From 9.00 pm to 7.00 am we will make sure that the only sounds you hear are those of nature.
Are there restaurants and bars nearby?
Yes, in the village of Minca, 15 minutes walking or 5 minutes by car or mototaxi.
Do you have parking?
Yes.
Can I organize an event at your Jungle retreat?
Of course! Contact us and we will design a proposal tailored to your expectations and tastes.
Do you offer excursions?
Yes, options include lunch, yoga and access to private river beaches. Contact us to organize it.
